Ice roll machines

Will the Ice Roll Pro machine work in my country?

The Ice Roll Pro machine works in every country in the world.

Please make it clear when ordering what country you want to use the equipment in. There are different electrical standards such as 230v and 110v. We will also supply the correct plug type.

Remember, it’s important to have a good quality electrical supply to your equipment for it to work properly, including good voltage.

Please get in touch with any queries about your electrical standard.

Are the ice pans from China as good as the Ice Roll Pro machine?

There is no doubt; the Ice Roll Pro machines are the best in the world.

We have seen the quality of the ice roll machines from China. They’re big, unreliable and sometimes even dangerous. On average they only last 6 months before they stop working. They claim to have safety certificates but when we inspected them they were made of incorrect materials. On one occasion the plugs melted!

The Ice Roll Pro machines are more reliable, smaller, energy efficient and better for the environment than any Chinese ice pan.

All our rolled ice cream machines come with a fully comprehensive 2 year warranty, with a full replacement if necessary. This is unmatched by any other company.

At Ice Roll Pro we meet the highest standards of safety and workmanship. The machines are built in the EU to meet the strict regulations and display a genuine CE mark. We also expect to have U.S.A. UL certification soon.

 


Order and delivery

Has Brexit affected anything?

We can still sell our ice pans to all countries around the world, including the EU!

Now, when you order an ice cream roll machine to your location in the EU, we will not charge you VAT. However, when your order arrives in your country you may be liable for taxes or duties. We cannot control this and your border authority manages this situation.

For more information, please get in touch and we’ll be happy to help.

Do you deliver to my country?

We deliver to all countries around the world.

You may have to ‘Request A Quote’ from the basket page so we can calculate the delivery cost to you. We will then send you the updated quote and you can make payment.

Or simply contact us and tell us what you would like and we can send you a quote by email.

For international sales, we encourage our customers to make their own shipping arrangements with collection from our workshop in the UK. This may be more convenient for you as when your consignment arrives in your country, you would already have your broker or customs agent in place. We will be happy to provide the information needed so you can arrange collection from our location.

What is the minimum order I can make?

There is a minimum order value for products in the ‘Accessories‘ section of our shop. This is because items are sent from different distribution centres. You will see a notification on the basket page if you haven’t met this minimum. There are no minimum order values on any other items.

To confirm, only ‘Accessories‘ has a minimum order value of £50 ex VAT and delivery.

Please get in touch or use the ‘Request a Quote’ button on the basket page if you are unable to meet the minimum and we will see what we can do.

How much is delivery and what are delivery times?

We deliver worldwide, so there are different delivery costs and times. There are too much to mention here!

We have calculated the cost of delivery for the ice pan to almost every country around the world. Please add it to your basket, enter your address and it will display your delivery cost.

For other items we need to calculate the delivery cost. Please add all your items to your basket and click ‘Request a Quote’. We will email you with an updated quote.

Delivery times depend on your location and the items. Your rolled ice cream machine could arrive within just a few days if you are based in the UK or EU.  If you live somewhere like Australia or Brazil it could take up to 21 days. Items may arrive at different times as they leave from different distribution centres. We will keep you up to date with expected delivery dates.

If you would like to know accurate delivery times, please get in touch.


Paying for your order

It says ‘No Shipping Method Is Available’. Why can’t I purchase now?

Sometimes we have to calculate delivery costs to your location. Please click ‘Request a Quote’ on the basket page and we will email you with an updated quote.

If you are having any problems, please contact us and we will reply quickly.

What methods of payment do you take?

Our preferred method of payment is by direct Bank Transfer.

We accept direct deposit in £ (GBP), $ (USD), € (EUR) and $AUD.

You can also make payment via Card and PayPal on some purchases.

To pay by direct deposit, click ‘Direct Bank Transfer’ on the Checkout page. We will receive your order and you will be presented with your order confirmation and banking details. Make your payment directly into our bank account. For payment in $ (USD) and $AUD, please contact us for full banking details.

Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.

For payments NOT in £ (GBP), please ensure the correct amount will arrive in our account after any FX conversions or fees.

Please contact us if you have any questions.

Will there be any taxes when my order arrives in my country?

If you are in the UK, VAT will be charged as normal at point of purchase.

For all orders being delivered outside the UK, we will not charge you tax. But there may be import duties or taxes which are due when your order arrives in your country. Ice Roll Pro cannot control this. Your local forwarder/courier company should contact you with instructions if you are liable for taxes before delivery. Please contact your country’s border authority if you would like to know more information on import taxes.

If you have any other questions please contact us.


Training and how-to make ice cream rolls

How do I get access to the how to videos?

When you have purchased your Ice Roll Pro machine, you will be given access to the ‘how to make rolled ice cream’ videos.

You can watch them whilst using your ice cream roll machine to become an expert in less than a day.

They are viewable here.

If you have any issues, please get in touch.

Do you sell ingredients to make rolled ice cream?

For the UK market, we sell cartons of premium quality liquid ice cream mix. Its perfect for making ice cream rolls and doesn’t require any mixing.

We also sell high quality ice cream powder mix to the EU. Sorry we can’t sell this elsewhere. Import restrictions in most countries stop us from importing it.

For Vegan fans, we sell premium quality vegan ice cream roll mix, in the form of a powder. Currently we can only sell this in the UK market. For large orders outside of the UK, please get in touch and we’ll see what we can do.

For all other ingredients you may require to make ice cream rolls such as fresh fruit, confectionery and sweets, please source these from a local supplier or shop.

I have a large team or staff which require training, do you offer on-site training to make ice cream rolls?

Yes!

Andy our expert ice cream roller can visit your location and offer a full days training for your team of staff.

They will learn how to become professional ice cream rollers with expert tuition in just one day.

Training will be charged at a day rate, plus travel, accommodation and appropriate expenses. Get in touch if you would like a quote.


Other questions

Do you offer a franchise?

We designed Ice Roll Pro to allow customers to develop their own brand for their new business.

This is a great opportunity to create your own style of ice cream rolls.

Currently we do not offer a franchise model. Contact us if you have any more questions.

I have more questions, what do I do?

No problem! Please get in touch on our contact page and we will reply quickly.